At Vingrace, we are committed to providing high-quality mobility and home accessibility products. If you receive a damaged, defective, or incorrect product, we will assist you with our hassle-free return and replacement process.
Guidelines for Returns & Replacement:
You can request a return or replacement if:
The product is damaged or defective.
The item received differs from the description on our website.
You received the wrong product, color, size, or quantity.
Parts or accessories are missing from the package.
Return Eligibility:
You must inform us about the return within 7 days of receiving the product.
If the product is delivered damaged or defective, it must be reported to us within 48 hours of delivery via email at info@vingrace.com with clear images of the product and packaging.
The product must be unused and returned in its original condition with all price tags, user manuals, warranty cards, and manufacturer packaging intact.
The original invoice must be included with the returned product.
Returning a Product:
There are two return methods:
Reverse Pickup by Vingrace: We will try to arrange a pickup through our courier partner.
Customer-Initiated Return: If reverse pickup is unavailable in your area, you may send the product to us via a reliable courier service.
After receiving the product, our team will perform a quality inspection within 2 working days. Upon approval, we will process a replacement or refund depending on product availability.
Steps to Return a Product:
Inform us via email or call within 7 days of receiving the product.
Ensure the product is unused and packed in the original packaging with the invoice attached.
Once confirmed, we will raise a reverse pickup request (if applicable).
Hand over the securely packed product to the courier partner.
After the product is received, our quality team will inspect it.
If approved, we will process a replacement or initiate a refund.
Refunds:
Refunds are processed to the original payment method within 7–10 business days after quality approval.
If you return the product yourself, share the courier slip with us. Eligible courier charges will be reimbursed once the return is approved.
Important Notes:
This return policy applies only to online purchases made through the official Vingrace website.
Products that show signs of use, are damaged due to mishandling, or are missing accessories may not be eligible for a refund or replacement.
If the product fails the quality check, it will be returned to you, and shipping charges will be borne by the customer.
For all return and refund-related queries, contact us at info@vingrace.com.
